UPDATE 2: Just to clarify, both Broker4Tickets and Faces Magazine donated a pair of 100 level tickets as replacements!
UPDATE: Ottawa really is a fantastic city with great fans, players, and companies. Originally Adnan (@sens_adnan) had offered to replace the Blues tickets the morning of the game if Logan didn't follow through. I politely declined his offer as it really wasn't his problem. My plan was to donate two pairs from my season tickets to the winners. They wouldn't be 100s, but in the 300s. Not the greatest, but I didn't want to see the two winners walk away with nothing. When I let one of the winners know about my plan, he refused to accept them because it wasn't my "responsibility to make up for someone else's misgivings."
However, after tweeting out this blog post, something amazing happened. First off @Broker4Tickets tweeted the following after reading the post:
I contacted them, and they offered to replace the pair of tickets for the Dec 29th Sabres game. I graciously accepted their offer! An amazing gesture by them. Shortly after, @FacesOttawa offered to replace the other pair of tickets for the winner of the Blues game who never received their tickets and thus never got to attend the game. Another amazing gesture by a local company. Just like that, both winners now had tickets again!
It got better. Some people tagged Bobby Ryan's Twitter handle linking him to the story. He must have read it because he tweeted the following:
Isn't Bobby the greatest? Luckily I didn't have to take him up on his offer thanks to the earlier generosity of Broker4Tickets and Faces Magazine! Nevertheless, it's awesome seeing a player go out of his way to rectify a problem that he was not involved in. It's incredible seeing how quickly something positive can come out of something so negative. I love Ottawa.
On August 12th, five days before the first Sens Summer Fan Fest, a Twitter user, Logan Caswell @loggycass offered two pairs of tickets as raffle prizes.
The problem with ticket donations is that I believed they weren't available to the public or sent out to season ticket holders until early-mid September. That means I wasn't able to get any ticket donations in physical form. Instead I would put the winners in contact with those who donated. I saw no reason why anyone would falsely donate and all those that did appeared to have a good reputation on Twitter.
In retrospect, this is where I should have seen something was wrong. He originally offered to meet me and deliver the tickets which to my knowledge were not available to anyone. However, I wasn't 100% sure that the Ottawa Senators didn't send out season tickets early to certain season ticket holders. In the end before we could meet, it was decided it would be easier to just transfer them through e-mail when it was time. I didn't really think anything of this afterwards.
I posted Logan's ticket donation for the Sens Summer Fan Fest on the Red Scarf Union (RSU) Facebook page. On August 15th an RSU member messaged me the following:
This is where I'm to blame. I should have looked into this closer. I did recall glancing over a post about this at one point on their page. However, looking him up, he was the first one to get a #6 jersey signed by Bobby Ryan when he arrived in Ottawa at the Bell Sensplex following the trade. In fact, Bobby even follows him on Twitter now and interacts with him.
Logan also has ~1500 followers, including just over a dozen mutual ones. I saw no reason why he would fail to donate the tickets and risk getting blacklisted on social media. Pretty much, I was willing to give him the benefit of the doubt not knowing the details of the apparent fake ticket selling. I was naive and saw no real scenario where he wouldn't follow through and I didn't want to remove the raffle prizes after already announcing them. I should have asked the RSU member for more details. That's on me.
Fast forward to Sens Summer Fan Fest, and I get the two winners of Logan's tickets contact information. I e-mail Logan (with the e-mail address he provided me through DMs) along with the two winners so that he can get in contact with them. This is exactly what I did with all the other people who donated tickets. Everything seemed fine.
On September 17th I receive an e-mail from the winner of the Buffalo tickets that was also sent to Logan's e-mail.
I don't think much of it at the time. I only received my season tickets around that time, so maybe Logan hadn't had a chance to e-mail her about them yet. I assumed he would just reply (not reply all) to the e-mail with details for the winner. I heard nothing afterwards from that winner, so I assumed he had replied.
On October 28th, I received a free pair of Toronto Marlies tickets due to an earlier purchase of Sens-Leafs tickets I had made. I offered them out on Twitter and quickly received several tweets with interest in them. To be fair I decided to hold a draw. However, Logan DMed me about buying them.
He would end up winning the draw anyways and I DMed him to inform him I e-mailed them to his e-mail address I had. However, he responded with this.
Apparently he had gotten a new e-mail and failed to mention it to me. He did mention the ticket winners so maybe it had just slipped his mind. I immediately sent out another e-mail to the two winners along with Logan's new e-mail he provided so he could deliver the tickets.
On November 17th I receive an e-mail from the other winner who had won the St. Louis Blues tickets for November 22nd.
At this point I was getting concerned with the game less than a week away. I tell the winner to e-mail Logan again to remind him. In the meantime I also DM Logan to get an update. He gets back to me three days later.
Another new e-mail, the third he's provided to me! At this juncture I'm pretty sure he's not going to donate the tickets. The winner also tells me that Logan never reached out to him. Regardless, I provide the winner with the new e-mail. The next day, November 21st, the winner e-mails me stating he still hasn't heard back from Logan. I send Logan both tweets and DMs asking for an update and whether he can just get them directly to me. All are ignored, even with activity on his timeline. Same on the morning of November 22nd. The tickets are never donated.
Even more concerning is this tweet that appears on his timeline. He did receive the Marlies tickets I had sent him to the second e-mail address he provided me. So he completely lied in his last DM when he told me to "Make sure he as the right e-mail." That second e-mail that the winner tried contacting was working fine.
With the tickets not being donated, and Logan no longer answering any of my tweets or DMs I decide to investigate this fake ticket issue that the RSU member had mentioned to me. Again, this is my fault as I should have done this prior to the event. I contacted the RSU member and he found me all the posts involved in the apparent scam... and it was a lot more serious than I had imagined. All of the following three posts are from the same person.
The same RSU member then tells me he did some research on his own and reached out to some of his contacts who also confirmed that Logan was never an intern with the Ottawa Senators and that he has apparently done this before. This same RSU member tried to approach Logan about it through Twitter DMs.
I also do a quick LinkedIn search, and his profile seems to correlate with everything I'd just read up on.
With this story combined with my own, I think it's safe to say that Logan is a scam artist. I wrote this post up to help spread the word so this doesn't happen to anyone else. In the meantime, I'm going to try and work something out with the two winners who had won tickets from Logan. Don't let this happen to you!